Frequently asked questions
To check the validity of the install open up a Command Prompt Window ("Program Files -> Accessories -> Command Prompt") and type "java -version". The system should respond with "1.4.x_xx". In fact we encourage users to do this step before installing the JRE, because they may have the JRE on their machine and not know it. Go to "Program Files -> Search -> For Files or Folders" and click on "All files and folders" on the left hand side pane of the window and type "java.exe" in the "All or part of the file name" text box. The default and suggested install location is: C:\Program Files\Java\j2re1.4.x It is important for the user to choose a typical location. The BAMarray installation searches several locations, but not the entire or all hard drives, which can lock up a machine for minutes, especially in a networked environment. No, install J2SE 1.4.x. We do not support 5.0 JRE at this time. < less than are currently not handled correctly by the web site. The customer will experience an error during license verification. The work-around in this situation is to delete the above characters appearing in the <key id="..."> and <key customer="..."> fields in the license key file. Do not modify any other fields in the license key file. Make sure you save a copy of the original license key file before attempting to modify it. We do not support the product on the legacy OS, Windows 2000. However, a few customers have attempted to install the product on this platform and have encountered some issues during the process. We do have a manual work-around for this situation. Please contact technical support. When installing under MAC OS X, double clicking the install file, BAMarray_mac_2_0_1.command, may give the error that the .command file could not open. Simply change to the directory where the install file is located and give the file execution permission. For example, if the install file is on your Desktop: Go > Utilities > Terminal Our JVM consistency check in BAMarray is fine in that we allow Java 1.4.X or 1.5.X, but the InstallShield package, that needs a JVM to bootstrap itself, checks for JRE's in a limited number of locations. Change to the directory where the install file is located. For example, if the install file is on your Desktop: Go > Utilities > Terminal Now set your JAVA_HOME environment variable. For example (make sure everything is one one line): setenv JAVA_HOME /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Home Now install by explicitly indicating where your Java is located: ./BAMarray_mac_2_0_1.command -is:javahome $JAVA_HOME This solution will work for PowerPC-based Macs. For intel-powered Macs please contact Technical Support for an alternate workaround. |
